Effective Date: May 15, 2024. Last Updated: May 26, 2025
These Terms and Conditions ("Terms") govern access to and use of InterScribe ("we," "our," or "us"), a SaaS platform offering AI-powered real-time transcription, translation, and interpretation services. These Terms apply to organizational users and their authorized users ("Client," "you"). By using InterScribe, you agree to be bound by these Terms.
The InterScribe service is operated by Kingdom Global Ventures Inc., based in Toronto, Canada. By using the platform, you agree to these Terms on behalf of your organization and confirm you have the authority to bind that entity. If you register with an email domain associated with an organization, InterScribe may treat the account as an 'Administered Account' and grant administrative control to that organization.
InterScribe for Organizations is available to legal entities. You are responsible for ensuring that your use of InterScribe complies with applicable laws and is suitable for your intended audience.
InterScribe is a real-time AI-powered communication platform designed to enhance multilingual accessibility and post-event productivity. Our Services include:
Important Note:
InterScribe is a technology service provider. We do not offer certified legal, medical, or government interpretation. Our Services are designed for informational and accessibility purposes and are not a substitute for professional human interpreters where formal certification or accuracy is legally or ethically required.
Organizations may access a free trial of up to two (2) hours. Continued use requires selecting a subscription plan. Subscription fees are billed in accordance with the selected tier.
Partial refunds may be granted if service interruptions are attributable to InterScribe. All fees are otherwise non-refundable.
Clients are prohibited from creating multiple accounts or using alternate identities to repeatedly access free trial hours. InterScribe reserves the right to suspend or terminate access, limit features, or refuse service to any account suspected of engaging in abuse of the free trial program. Determination of abuse is at the sole discretion of InterScribe.
We may change subscription pricing at any time with reasonable prior notice. Fee changes will apply at the start of the next billing cycle. Continued use after notification constitutes acceptance.
InterScribe allows unlimited live translation access. However, usage that exceeds standard operational thresholds (e.g., more than 20 concurrent language streams for extended periods) may be restricted or require a custom plan. Abuse of fair usage may lead to usage throttling or service limitations without prior notice if it impacts platform performance.
InterScribe reserves the right to suspend or terminate accounts for violations of acceptable use policies.
You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account. You agree to accept responsibility for all activities that occur under your account. You must promptly notify InterScribe of any unauthorized use or suspected security breach.
InterScribe uses AI-based tools capable of achieving high levels of accuracy under optimal conditions. However, translation and transcription results are not guaranteed and may be affected by variables such as audio quality, speaker accents, and background noise. InterScribe disclaims liability for any errors or misinterpretations. The system is not optimized for use with background music or non-verbal audio.
AI-generated outputs are informational only and not a substitute for professional advice. Use in legal, medical, or safety-critical contexts is not recommended.
All transcripts, translations, and AI-processed outputs generated via InterScribe belong to the Client. Clients retain full ownership. By using the service, you grant InterScribe a royalty-free, non-exclusive license to use anonymized data for improving services and training AI models.
Feedback, suggestions, or ideas submitted to InterScribe may be used without compensation or obligation. InterScribe owns all improvements and developments arising from such feedback.
All rights, title, and interest in and to the Service (excluding client-owned content) are and shall remain the exclusive property of InterScribe and its licensors. Clients are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No part of the Service may be copied, modified, or used to build competing products.
Clients acknowledge and consent to data processing by these subprocessors as required for platform functionality.
To enhance AI performance, InterScribe by default participates in a model improvement program. Selected segments of anonymized audio and transcription data may be used to improve model accuracy, expand language support, and optimize overall system functionality.
This program includes collaboration with Deepgram, which uses anonymized data to improve voice AI. Clients may opt out by contacting InterScribe. Opt-out may result in a 20% increase in subscription fees.
Clients are solely responsible for compliance with all laws governing the recording and storage of audio or video content. If recording is enabled during a session, InterScribe acts only as a processor on behalf of the Client. It is the Client's responsibility to inform all participants that recording is taking place.
InterScribe's captioning, transcription, and interpretation services—whether AI-powered or human-assisted—are provided to support communication and accessibility. They do not constitute an official, certified, or legal record. Clients are responsible for verifying the accuracy of any outputs for formal or legal use.
You agree to indemnify, defend, and hold harmless InterScribe and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.
Data is stored in secure AWS environments located in Canada and the United States. InterScribe employs industry-standard encryption (TLS 1.3, AES-256) and complies with PIPEDA, GDPR, and other applicable regulations.
The Service may contain links to third-party websites or tools. InterScribe is not responsible for the content, accuracy, or privacy practices of these third parties. Use of third-party sites is at your own risk.
We may update these Terms or our Privacy Policy at any time. Material changes will be communicated through email or in-platform notification. Continued use after updates constitutes acceptance. We reserve the right to modify or withdraw parts of the Service at our discretion without prior notice.
To the maximum extent permitted by law, InterScribe's total liability under these Terms shall not exceed the total amount paid by the Client in the twelve (12) months preceding the event giving rise to the claim. InterScribe shall not be liable for indirect, incidental, punitive, or consequential damages.
InterScribe shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, strikes, internet outages, government orders, or other force majeure events. Performance shall resume as soon as reasonably possible.
You may not assign or transfer your rights or obligations under these Terms without prior written consent from InterScribe. InterScribe may assign its rights or obligations at any time without restriction.
These Terms constitute the entire agreement between you and InterScribe. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
Accounts may be terminated for violations of these Terms or applicable laws. In such cases, no refunds will be issued and continued use is prohibited. Provisions related to intellectual property, disclaimers, liability, and data rights will survive termination.
These Terms are governed by the laws of Ontario, Canada. Disputes shall be resolved in the courts of Toronto, Ontario.
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