💳 Subscription Tiers & Billing

Overview

InterScribe offers three subscription tiers — Launch, Engage, and Elevate — each designed to meet different organisational needs. Plans differ in monthly streaming hours, audience sizes, concurrent sessions, interpreter access, AI voice features, event portals, and advanced options like custom domains. Understanding these differences helps you choose the right plan and manage costs effectively.

This guide summarises plan features and provides instructions for viewing and changing your subscription.

Plan Comparison

Feature	Launch	Engage	Elevate
Monthly Streaming Hours	10 hrs	25 hrs	55 hrs
Audience Size per Session	Up to 500	Up to 1,000	Up to 3,000
Concurrent Streams	Not supported	Up to 3 sessions	Up to 5 sessions
AI Voice Interpretation (Beta)	Not included	1 language/session	1 language/session
Human Interpreters	Not supported	Max 2 per session	Unlimited
Event Portals	1 portal	Unlimited portals	Unlimited portals
Custom Domain	Not available	Not available	Included
Rooms (Configurable Spaces)	Not included	Not included	Included
Automated Summary & Replays	Not included	Included	Included
Post‑Event Translation Credits	20/month	100/month	500/month
Priority Support	Not available	Not available	Included

💡 All plans include unlimited real‑time captions and translations, device‑based text‑to‑speech, automatic transcription, custom glossaries, context awareness, and downloadable transcripts.

🔍 Want to see the full plan breakdown with side‑by‑side comparison? Visit: interscribe.io/plans

Viewing Your Current Plan

1. Access Account Settings: Click your avatar and choose Account Settings.
2. Go to Subscription: Open the Account or Subscription tab. You’ll see your current plan, billing date, streaming hour usage, interpreter count, and translation credits.
3. Download invoices: Click Invoices to view or download past invoices as PDFs.

Upgrading or Downgrading

1. Click “View Plans & Prices”: On the subscription page, click View all plans & prices.
2. Compare options: Review plan features above or visit the pricing page for interactive comparison.
3. Select your new plan: Choose Upgrade or Downgrade. Upgrades apply immediately; downgrades take effect at the next billing cycle.
4. Confirm payment method: If upgrading, you may be charged a prorated amount depending on your current cycle.

Tips & Best Practices

• 📊 Monitor usage: Keep track of hours and credits to avoid unexpected pauses or overages.
• 🔄 Adjust as you grow: Upgrade if your event count, interpreter usage, or audience size increases.
• 🎤 Plan for interpreter limits: Launch does not support human interpreters. Engage supports 2; Elevate supports unlimited.
• 🌐 Think about branding: Choose Elevate if you need custom domains or multiple branded portals.
• 🧪 Test with a trial: New users can try InterScribe before subscribing. Trials include limited hours and feature access.

Troubleshooting / FAQs

Question	Answer
Can I switch plans mid‑month?	Yes. Upgrades apply immediately with prorated billing; downgrades take effect next cycle.
What happens if I exceed my streaming hours?	Streaming pauses when your quota runs out. Purchase more hours or upgrade to resume.
Do unused translation credits roll over?	No. Credits reset monthly and do not carry over.
Is AI voice included in the Launch plan?	No. AI voice interpretation starts at the Engage tier.
How do I cancel my subscription?	In the Subscription tab, click Cancel Plan. Your account remains active until the end of the billing period.

Related Articles

• Understanding Plans & Usage
• Managing Usage & Credits
• Portal & Domain Customization
• Audio & Streaming Overview